Official government website of the Government of the Kingdom of Saudi Arabia
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Links to official Saudi websites end with gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with gov.sa.

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Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Registered with the Digital Government Authority under number :

20250129128
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Service Level Agreement

The Service Level Agreement (SLA) aims to define the level of quality of ​​the services provided through the electronic portal of King Abdullah City for Atomic ​and Renewable Energy (K.A.CARE). It also aims to clarify the rights and obligations of K.A.CARE and the beneficiaries of its services, representing a clear understanding between both parties.

Using K.A.CARE portal to access any service means that the beneficiary implicitly accepted all the terms of this agreement, without prejudice to any other agreements that may apply to the provision of that service.

K.A.CARE shall be committed to protecting privacy and confidentiality when processing beneficiaries' requests. K.A.CARE shall seek to provide high q​​uality services to all its beneficiaries.

The Commitments of K.A.CARE and the Requester
Requester's Rights and Obligations:
  • K.A.CARE shall be committed to providing and making e-services available during all days of the week, including holidays and vacations.
  • Requests shall be processed fairly and confidentially, and appropriate responses shall be sent through the available channels as needed and according to the type of service.
  • Requesters shall be responsible for their choices and for complying with the relevant laws and regulations. In case of any violation, the requester shall hold himself/herself accountable without any responsibility on K.A.CARE, and the non-compliant requests shall be excluded.

K.A.CARE Rights and Obligations:
  • K.A.CARE shall be obligated to respond to valid messages and requests within a specified period. This period may vary according to each case.
  • K.A.CARE shall be obliged to apply accountability procedures for failure to respond to messages and requests.
  • K.A.CARE shall ensure full privacy and confidentiality in processing the beneficiaries' requests.
  • K.A.CARE shall resolve login issues or page access issues.
  • K.A.CARE shall have the right to exclude requests that are not compliant or that contain incorrect information.
  • K.A.CARE shall have the right to temporarily disable some services or systems for maintenance purposes or other reasons.
  • Users shall be prohibited from accessing K.A.CARE portal for the purpose of damaging or tampering its content.
  • Users are encouraged to report any inefficiency or error to contribute to the improvement of the Portal.
  • Requesters shall be responsible for their choices and for complying with the relevant laws and regulations. In case of any violation, the requester shall hold himself/herself accountable without any responsibility on K.A.CARE.
Availability Processing Time Service Name
24/7 10 working days Solar Monitoring Station Data Request
24/7 5 working days Data Sharing Request
24/7 10 working days Open Data Request
24/7 5 working days Information Request
24/7 Instant Technology Localization “Create an Account”
24/7 1 working day Technology Localization “Contact Us”
24/7 Instant Technology Localization “Resources”

Help and Support

K.A.CARE's portal includes a help and support section to assist users through various communication channels. This section provides users with all the assistance needed to ensure that the portal is suitable for the largest possible number of users.​​​


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